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Best Rate Guaranteed

The Shaftesbury Hotel Collection guarantees that our branded websites have the most competitive and best room rate for rooms at any Shaftesbury Hotel Collection (The Best Western Premier Shaftesbury Piccadilly, The Best Western Premier Shaftesbury Kensington, The Shaftesbury London Hyde Park, The Shaftesbury Hyde Park Paddington, The Best Western Paddington Court Hotel and Suites, The Hyde Hotel Paddington, The Shaftesbury Paddington and The Shaftesbury Bayswater).

Terms and Conditions

  • Rates in different currency than Sterling pound will be converted into the same currency as the rate we offered on our branded Website using the currency exchange rate at the time of making the original reservation. An original reservation is the initial reservation made through The Shaftesbury Hotel Collection branded Website. Modified or cancelled reservations are not original reservations.
  • The Best Rate Guarantee is only valid for individual customers and does not apply to packaged rates, corporate discount rates, group rates, etc.
  • If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
  • If you find a lower offer elsewhere for the same hotel, same room type with the same amenities, same number of guests, and same arrival and departure dates prior to 24 hours of your booking, simply contact our customer service department with a proof of finding a lower rate and our customer services will verify the validity of the lower rate and verify that rate meets the terms and conditions of the Best Rate Guarantee. Once confirmed we will offer you the lower rate plus a 10% discount or 100 Premier points if you are a premier member.
  • Best Rate Guarantee includes the room rate only excluding any taxes or extra charges.
  • The Shaftesbury Hotel Collection has the right to stop or amend the Best Rate Guarantee terms and conditions at any time without former notice.

Submitting a Claim

  • Claims must be submitted before making a reservation through The Shaftesbury Hotel Collection branded Website or 24 hours before date of arrival.
  • Guests who wish to place a claim should provide us with their personal information (full name and contact information), information related to the stay including the date of arrival and departure, hotel name, number of guests in the room, currency type, along with a proof of the lower rate found.

For Reservations by phone in the U.S. and Canada, please call us at 1-866-891-7710. In Europe, please call 00-800-868-36266